How do I get rid of the "We are having a problem billing your account" alert without updating my payment method #110915
Select Topic AreaQuestion BodyI changed my banking institution and stopped my old account (I used to sponsor a repo or two from it). GitHub started showing a big red message saying:
However, I am happy with no longer sponsoring any repositories and not having my new payment information in GitHub. I simply want to get rid of the red banner. I was unable to delete my old payment method completely, as there's only an Edit option and all the fields are required. GitHub has been showing me this message for over a month and I simply want it to go away. |
Replies: 73 comments 51 replies
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@m93a Hi there! Thanks for reaching out. We usually recommend / encourage users to contact support for any account specific questions, like you included in the text above. (I also included our canned reply below) Others here may have encountered similar challenges though so I'd be curious to see if another person has a solution. I'm going to share this as feedback with the sponsors team in case there is a product fix that would be a better solution for users. Please be sure to update this thread if you find a way to resolve this. Thank you! Support Referral:
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I still see this message. I canceled my Copilot account and, like m93a, can't delete my payment method. I've tried logging out and back in, and logging in from a different browser, to no effect. Clicking the "contact support" link in the message takes me to an FAQ search box, which is less than intuitive. I'm replying here so I can link from the support ticket. |
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I was charged the USD 1 but still having the problem |
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I filed a support ticket and got the following reply:
And indeed, I don't see the banner anymore! |
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im facing the same problem. |
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I’m experiencing a similar issue. “We are having a problem billing your account.” There should be no outstanding bills on my account. What’s more, this error is now interfering with other features I need to use. |
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same here |
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same here, how to fix this? |
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im having this problem but ive never had anything to be billed for? |
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Same here |
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Same here, next payment due April 25, but message remains. Thanks. |
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Dear GitHub Team, I hope you are doing great, I'm getting this annoying warning: "We are having a problem billing your account. Please update your payment method or call your payment provider for details on why the transaction failed. I gave my Revolut online card, which is always empty. I thought you would only charge at the end of the Copilot trial. Please can you take down that warning please? Thank you, Jose, |
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I should be opening a ticket, I've read that now... |
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the month |
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Same here |
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same issue |
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same issue here |
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same issue please help |
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same here |
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Dear GitHub Team, please fix this issue. Denying me access to free trial because my credit card is empty for now, might force me to use other AI programming alternatives. I just want to know how GitHub Copilot feels like, if I find it great, I will do a subscription. But now you are denying me free month access, yet am seeing that it will expire soon. Please. |
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You can use gitee.com anytime. Better service imo |
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same here |
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Same issue. |
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Dear GitHub Team, I hope you are doing great, I'm getting this annoying warning: "We are having a problem billing your account. Please [update your payment method(https://github.com/account/billing) or call your payment provider for details on why the transaction failed. It failed initially, but I have now funded the card, and my subscription is active, but still unable to use Copilot features. Thank you, |
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Hi. How did you solve this issue? It happened to me just now |
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same problem :( |
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Same issue. Ticket created and didn't receive a reply for 3 days. |
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Did they finally answer to you? I'm still waiting their response. |
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not yet |
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How we can get a reply a response from Support ? That's a real question now. |
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Just use element blocker extension, problem solved |
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same issue |
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We may place a temporary hold on your payment method to verify its validity. This is not a charge, and it will be released automatically after verification. When it will be verified? No response from created Ticket? |
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same issue |
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Same here |
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same issue for me as well |
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same issue,please |
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same issue,please |
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Hi GitHub Team, I'm experiencing the same billing issue on my account (@SaintAngeLs). I keep seeing the error message: "We are having a problem billing your account." My payment method is already configured, but I cannot complete the payment to upgrade to GitHub Pro. I've also created a support ticket regarding this issue and would appreciate your help investigating and resolving it. Thank you! |
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Hi @cshaa and GitHub Team, I'm following up on my previous comment because I'm still experiencing the same persistent billing issue on my account, @SaintAngeLs. I noticed that the accepted solution in this discussion mentions an account-level billing lock caused by previous failed payment attempts, which GitHub Support was able to resolve by making adjustments on their side. I suspect something similar may be affecting my account. In my case:
I've also created a separate GitHub Community Discussion documenting the problem in detail: [Discussion #212345 – Unable to Upgrade to GitHub Pro: Persistent Billing Error Despite Card Verification](https://github.com/orgs/community/discussions/212345) Since the original issue in this thread was resolved by GitHub Support removing an internal billing restriction, could someone from the GitHub Team please investigate whether my account is experiencing a similar problem? Upgrading to GitHub Pro is important for my development work, and I would really appreciate assistance resolving this issue. If anyone else has experienced this exact behavior, particularly the temporary card verification followed by a persistent billing error, please share how you resolved it. Thank you for your help! |
I filed a support ticket and got the following reply:
And indeed, I don't see the banner anymore!