(Related Issues Linked) Github Actions Failing After Sudden Billing Error: "account is locked due to a billing issue." #212276
Replies: 11 comments 19 replies
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This is happening in the @halide org, too. |
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same here😭 |
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@github-staff if you see this we need help! @Blue-Paladin-Dev is suffering from this too |
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It's the weekend, so the staff should be off. |
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Same thing happened to me as well |
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Same issue and showing this error in the licensing section. |
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Did you have GitHub pro through the GitHub students developer pack? |
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I had a student pack for 4 years and it expired recently. However, today I re applied for the student subscription again to check whether it solves this issue, with another college ID card. |
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Did re-applying solve it? |
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Have I just experienced the exact same thing? Now that I think of it, the "Pro" badge next to my name is gone, I assume my student Pro plan has gone away. But I thought Github Actions on public repo is completely free? So why has this affected that? |
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same issue. |
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Does adding a payment method fix it? Man, kinda don't wanna add a payment method to GitHub... But might have to just to get this weirdness to stop and get my CI working again... |
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Filed a ticket with support, hopefully they get this sorted out quickly (for me and everyone affected...) |
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Thanks for doing so! Hoping we get enough attention for a solution to this issue |
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same here |
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Hey @ahmed33033 |
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Not a global fix I guess? My account is still locked unfortunately |
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@halide is still seeing it, too, on all Actions and on the organization's billing page. |
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My account is still locked unfortunately @github-staff |
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Yes, the issue is still here. I just ran a workflow from my user account's repo (ahmed33033/ahmed33033), and I got the same error. |
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The same thing is happening to me, after my student benefit expired. |
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Same for my organization here @gstlearn |
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thanks for opening the ticket! |
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Hoping we get some clarification around this issue, so we can all start using Actions again!! |
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Same issue here, student benefits expired a couple of days ago as well. I re-applied but it seems like the benefits will kick in in about 72 hours (supposing this would fix the issue). |
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I got it to work by adding a payment method (even though my subscription is for the Free Plan). 0.00$USD were charged 👍 |
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🏷️ Discussion Type
Bug
💬 Feature/Topic Area
Other
Discussion Details
The Issue
GitHub Actions are failing after a billing issue suddenly surfaced, even after thousands of actions were executed without issue.
The full error message: "The job was not started because your account is locked due to a billing issue."
Related Issues
Many related issues have been reported in the past, but there seems to be an uptick in the last 24 hours.
Here are links to the latest ones:
Here are links to older ones:
Further Discussion
Yesterday, Github Actions seems to have encountered an incident, linked here: https://github.com/orgs/community/discussions/212173
This roughly coincides with when some of the linked actions (and my personal actions) have started failing due to the billing issue.
In addition to the many related issues, it seems many other users are impacted because my personal, CRON scheduled Github Action has been running almost exactly every 30 minutes for now. What's weird about that, you may ask? Cron'ed Github Actions are known not to run exactly on time, seemingly due to the huge uptick in usage load with the surge of GenAI. So, if they're suddenly running exactly on time, this is probably an indication that the load on GitHub Actions suddenly dropped, and I'm assuming that's due to the aforementioned billing issue.
All reactions