Replies: 3 comments 5 replies
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Most likely, you need to update your payment details... and set it to 0 or $1. This is not how it should work, but sadly it is. |
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I knowοΌbut i can`t. |
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I am sadly facing the same issue. Had a student plan, and now that it has expired, my account too is locked. Ticket number: #4968617 I have not gotten any response, it has been 3 days since I have opened the issue. |
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I think there might be something of a bug that triggered around the same time, because I also happened to face the same thing around the same time? |
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MaybeοΌI've figured out a clever workaround: use an alt account to fork the live repository and run GitHub Actions to build it, then use the main account to download the build artifacts and publish the release. As long as both repositories use the same update signing key, users won't be affected when updating. |
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I've encountered the same bug too personally |
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same |
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π·οΈ Discussion Type
Question
π¬ Feature/Topic Area
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Discussion Details
Hi GitHub Community,
I'm experiencing a billing restriction that has completely blocked my access to GitHub Actions, even though my account is currently on the GitHub Free plan.
What makes this particularly difficult is that GitHub also prevents me from updating my billing information due to a government-restrictions warning, leaving me with no apparent way to resolve the billing lock myself.
I'm hoping someone from the GitHub team or the community can help clarify what happened and how to restore access.
What happened
My GitHub username is Amamiya23, and I previously had verified GitHub Education student benefits.
Here is the timeline:
My GitHub Education student verification and associated benefits expired.
I received an email titled "Your coupon has expired", stating that my coupon for GitHub Free had expired.
On November 5, 2026, I received another email titled "We had a problem billing your account", stating:
On the same day, I discovered that my GitHub Actions workflows could no longer start, displaying:
When I checked Settings β Billing and licensing β Licensing, my account was already on GitHub Free, with Copilot Free as my active Copilot subscription.
However, the page also displayed:
When I attempted to resolve the issue through Payment information, GitHub displayed:
Why this is confusing
Before the lock occurred, I had not attempted any purchases, added a payment method, changed my billing settings, or initiated a new paid subscription.
My billing address is located in mainland China, which is not listed as a comprehensively sanctioned region in GitHub's published trade-control documentation.
I understand that my student benefits have expired, and I am not requesting their renewal.
However, my account is now on GitHub Free, which includes free GitHub Actions usage. I do not understand why my account is still considered to require payment for another month.
I suspect that the expiration of my educational coupon or an automatic subscription transition may have triggered an unexpected billing state, although I cannot confirm this without GitHub's assistance.
What I've already tried
What I'm hoping to resolve
Could someone from GitHub or the community help clarify:
My primary goal is simply to restore the GitHub Actions functionality included with GitHub Free. I am not requesting any paid services or an extension of expired student benefits.
I've already contacted GitHub Support, but I wanted to share the issue here in case other developers have encountered the same problem or the GitHub team can provide further guidance.
I can provide additional non-sensitive diagnostic information if needed.
Thank you for your time and assistance!
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